Privacy Policy

Last updated: December 4, 2023

RécréOsisko places great importance on protecting the privacy of its users and takes specific measures to control and manage data shared as part of its activities. In this Privacy Policy, you will learn how our organization collects, uses, and discloses the personal information you may provide during your use of our site and services, including electronic tools (hereinafter collectively referred to as the “Services”).

Our organization is fully committed to respecting the confidentiality of personal and non-personal information collected, as described in this Privacy Policy (hereinafter referred to as the “Policy”).

This Policy is an integral part of our Terms of Use, which describe the conditions you agree to abide by when using our Services. We will collect, use, and disclose your personal information in accordance with this Policy, without exception. By using the Services, you acknowledge that you have read and understood the Privacy Policy, and you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree to this policy, please do not use the Services or provide any personal information.

Person in charge:

Sabrina Gilbert, Managing Director of RécréOsisko, is responsible for all personal information under her management, including those entrusted to a third party for processing.

Email address:

What personal information do we collect?

Personal information includes any information about an identifiable individual. We collect this information fairly and lawfully, with your informed consent.

  • First and Last Name;
  • Phone number;
  • Residential address;
  • Email address;
  • Responses to questions regarding registration for a particular survey;
  • Any other personal information voluntarily provided to us (such as personal information you provide to us voluntarily in an email or by sharing your comments through our Site);
Purpose for collecting your personal information:

RécréOsisko may use your personal information for the following purposes:

  • To create your user profile;
  • To provide you with our Services;
  • To manage our relationship with you and provide customer service;
  • To identify you in our system;
  • To manage our organization and its activities;
  • To respond to questions you send through the Site, by email, or by phone;
  • To communicate with you via email about our mission or programs and events;
  • To track communications with you;
  • To improve the Site and facilitate the development of new services, tools, and features on the Site that meet your needs;
  • Any other purpose permitted or required by law;
When do we collect your information?

We may collect your personal information when you use the Services and voluntarily provide it.

  • Use our Services;
  • Create a user profile;
  • Use our online tools;
  • Send a question or comment to our organization by email, phone, or through our Site;
  • Contact an employee or volunteer administrator by phone or in person;
  • Participate in an event organized by RécréOsisko or associated with it;
  • Use features of our Site that require personal information.

Personal information displayed, used, or disclosed through an Instagram page, a Facebook page, or any other social networking site is subject to the privacy policy of those websites and is not covered by this Policy.


RécréOsisko informs the individual and obtains their consent for any collection, use, or disclosure of personal information concerning them, subject to certain exceptions provided by law. Consent may also be given by an authorized representative.

Consent must be clear, free, informed, given for specific purposes, and must not be obtained by deception.

Use, disclosure, and retention of personal information:

Personal information may be shared with:

  • Service providers who assist RécréOsisko with its Services, including customer service, tracking and analyzing activities on the Site, and operating and maintaining the Site. These service providers and business partners may only use your personal information for the purposes described in this Policy;
  • When necessary to protect the security, property, or other rights of the organization, its representatives, and users of the Services, including detecting and protecting against fraud.

Your personal information will not be used without your consent for purposes other than those mentioned in the Policy and has been collected or in accordance with applicable laws.

From time to time, we may use the personal information collected for emerging or additional purposes, and if so, we will amend this Privacy Policy to include these emerging or additional purposes and obtain your consent.

RécréOsisko may use personal information or disclose it for other purposes if the individual consents or if required by law.

We retain your personal information for as long as necessary to achieve the purposes for which it was collected and to comply with our legal obligations.

Links to other sites:

The Site may contain links to other websites or Internet resources, including those owned by our sponsors, partners, or collaborators. When you click on any of these links, you are connecting to another website or Internet resource that may collect information about you voluntarily or through cookies or other technologies. We are not responsible for the privacy practices or content of any site owned by a third party. Since these other sites may collect and process information differently, we encourage you to review and carefully read the privacy policy of each site you visit.


In order to protect your personal information, RécréOsisko uses security measures that take into account the sensitivity of such information.

We maintain reasonable technical, material, and administrative security measures to protect your personal information against loss, theft, and unauthorized access. All personal information you provide to us is exchanged through a secure server. Unfortunately, the security of any data transmission over the Internet cannot be fully guaranteed. Therefore, while we are fully committed to protecting your personal information, we cannot assure or guarantee the security of any information or personal information you provide to us.

Accessibility and accuracy of your personal information:

You can request access to the personal information we hold about you by contacting us at the coordinates specified below, and we will respond to your request promptly. We will need to verify your identity before providing you with the personal information we hold about you. Such an access request is free of charge, unless you wish to obtain a physical copy of the documents.

You may request that updates or changes to your personal information be made by contacting us at the coordinates specified below. We will strive to correct or update the personal information you identify as inaccurate or incomplete. If necessary, changes will also be forwarded to relevant third parties with access to this information.

Your consent to the provisions of this Privacy Policy:

If you do not understand the nature, purpose, and consequences of the collection, use, and disclosure of your personal information to RécréOsisko, please do not use the Services, provide any personal information, and contact us at the coordinates specified below so that we can address your questions or concerns.

Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain purposes identified in this Policy at any time by contacting us at the coordinates specified below. If you refuse or withdraw your consent, you acknowledge that RécréOsisko may not be able to provide or continue to provide our Services to you.

Changes to this Privacy Policy:

RécréOsisko may, from time to time and at its sole discretion, amend this Privacy Policy without prior notice to you. The collection, use, and disclosure of your personal information by RécréOsisko are governed by the version of this Policy in force at the time. We will post the most recent version on our Site, ensuring to specify the revision date at the top of this page. Please check this Policy periodically to ensure that you are aware of any updates or changes. Your continued use of our Site and Services following changes to this Policy constitutes your consent to the provisions of the amended Policy.

Roles and Responsibilities:

Board of Directors

  • Approves this policy and its amendments, if any;
  • Designates the person who will act as the Privacy Officer;
  • Approves guidelines related to the privacy policy.

Privacy Officer

  • Acts as the person responsible for this policy;
  • Manages the implementation of this policy and the resulting guidelines;
  • Acts as the contact person for managing any incidents related to the protection of personal information in accordance with applicable laws.
  • Periodically reports to the Board of Directors on the management of this policy;
  • Acts as the point of contact for any questions regarding the protection of personal information.
To contact us:

We welcome your feedback. If you have any questions, comments, or concerns regarding this Privacy Policy, or if you choose any of the following options:

  • Review the personal information you have provided to us to verify its accuracy, update it, or delete it from our records;
  • Request that we stop sending electronic communications or any other contact with you;
  • Report any violations of this Privacy Policy.

Please contact the Privacy Officer as follows:

191 Avenue du Lac, Rouyn-Noranda, QC, J9X 5C3
Email address:
Person in charge: Sabrina Gilbert, Managing Director


This policy is revised as needed without exceeding a 3-year period beginning on the date of its adoption or last revision.


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